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Frequently Asked Questions
I'm looking for a specific product but I can't find it on your website.
Please send us an email with your request, or call us on 0844 357 3434
Your price is more expensive than another retailer!
You must be mistaken. But if you are really sure, then please do give us a call and if the price is genuine then we will do our very best to match, or even better the price!
If I register online, will you send me lots of junk mail?
No. We will only send messages regarding the status of your order, and a DLMMusic newsletter once every three months. We will not pass your details to any third parties for marketing purposes.
How do I know you have received my order?
You will be sent a confirmation by email.
What happens if my goods get damaged during transit?
Please check your goods carefully for any damage as soon as they arrive, and report any damage to us immediately. We can provide a replacement item, so long as you report any damage to us within one week from receiving the delivery. Please note however, that we are unable to accept responsibility for items reported damaged after seven days from delivery, therefore, please report the damage as soon as possible.
What happens if I am not in when the courier tries to deliver?
The courier should leave a card to let you know they tried to deliver. They will usually try to deliver again the next day, but alternatively you can contact them directly using the details they provide on the card, to arrange a different delivery day.
What do I do if I receive the wrong item?
This is a very rare occurrence, but occasionally things do go wrong. Please send an email to sales@dlmmusic.co.uk including your customer account code or order number, and let us know the details of the problem. We will collect the incorrect item from you, and arrange to get the correct item sent out to you as quickly as possible.
What time of day will my order be delivered?
Your item could be delivered anytime between 8am and 6pm. Sorry, but we can't track your order on the actual day of delivery to provide you with a more accurate time.
What do I do if I'm really pleased with your products and service?
Tell all your friends!